Help Desk
Regional technical support help desk contact details
Americas
| Portal: | U.S. Support Portal (password required) |
For best service, please utilize the support portal.
A password is required to access the support portal. A password can be requested during normal business hours by
. You must be current on your maintenance to
access this site. Any request entered via the support portal will receive an email confirmation and LANSA support will have immediate visibility to your request during normal business hours - Monday through Friday 8:00am to 6:00pm Central Time. |
|---|---|---|
| Online: | Support Request Form | Confirmation of an online request will be within two hours during normal operating hours or following business day. |
| Email: | Confirmation of an e-mail request will be within two hours during normal operating hours or following business day. | |
| Phone: | 1 800 457 4083 | Attended Monday through Friday 8:30 am to 5:00 pm Central Time. After hours you may contact Technical Support through the 800 number voice mail system. Urgent requests will be routed via pager to a technical support analyst who will return you call within one hour. Non-urgent requests will be responded to within two hours of next business day. |
Asia Pacific
| Online: | Support Request Form | Initial response to an online submission will be within one hour during normal operating hours, or following business day. |
|---|---|---|
| Email: | Initial response to an e-mail request will be within one hour during normal operating hours, or following business day. | |
| Phone: | +61 2 8907 0207 | Attended Monday through Friday 9:00 am to 5:30 pm ET. After hours you may leave a message on the voice mail system. |
Europe
United Kingdom
| Online: | Support Request Form | Initial response to an online submission will be within one hour during normal operating hours, or following business day. |
|---|---|---|
| Email: | Initial response to an e-mail request will be within one hour during normal operating hours, or following business day. |
Benelux
| Online: | Support Request Form | Initial response to an online submission will be within the same day during normal operating hours or following business day, unless it is concerning a production environment and clearly specified as urgent. |
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| Email: | Initial response to an e-mail request will be within the same day during normal operating hours or following business day, unless it is concerning a production environment and clearly specified as urgent. |
France
| En ligne: | Support Request Form | La réponse initiale à une demande en ligne vous sera retournée en moins d'une heure pendant les heures d'ouverture du support, ou le jour travaillé suivant. |
|---|---|---|
| Email: | La réponse initiale à une demande par courrier électronique vous sera retournée en moins d'une heure pendant les heures d'ouverture du support, ou le jour travaillé suivant. | |
| Téléphone: | +33 (0) 475 422 650 | Le support est joignable du Lundi au Vendredi de 9h00 à 12h30 et 14h00 à 18h00. |
Deutschland
| Online: | Support Request Form | Eine vorläufige Antwort auf Ihre Online-Anfrage erhalten Sie in der Regel innerhalb einer Stunde nach Eingang während der normalen Geschäftszeiten, ansonsten an dem darauf folgenden Arbeitstag. |
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| Email: | Eine vorläufige Antwort auf Ihre Email-Anfrage erhalten Sie in der Regel innerhalb einer Stunde nach Eingang während der normalen Geschäftszeiten, ansonsten an dem darauf folgenden Arbeitstag. |
